This guide is aimed to help users setup and connect their Mac Mail email client to work with their Hostek hosted email account(s).

The video above can help guide you through setting up email on your Mac Mail. You can also find written instructions for this setup below as well:

Setting up Mac Mail

  1. Open the Mac Mail client. Then click on the Mail menu option (in top-left of your Mac screen) and choose Preferences.

  2. You should now see any existing e-mail accounts you have already setup. To add a new account click the + icon.

  3. You will now be asked what kind of mail account you'd like to add. Click on the option labeled Other Mail Account...  then click on Continue.

  4. Now enter the requested display name, full e-mail address and password. The e-mail address needs to be the full [email protected] and the correct password for the user.

  5. Click on Sign In, which will add additional field options and display a warning that the account name or password could not be verified.

    Make sure the e-mail address and username fields both contain the correct full e-mail address.

    Go ahead and choose your Account Type. If you are unsure, then we recommend using IMAP.

    The Incoming & Outgoing Mail server should be a domain pointing to the mail server that host the e-mail account you are trying to connect to. In most cases this will be your mail.your-domain.com hostname (replacing your-domain.com with your actual domain).

    If you are a on a shared server, then a server hostname is already provided in your account welcome e-mail that you can use to connect. The shared hostname on our shared servers allows the use for an SSL certificate to be used in the connection.

  6. If you entered the forms correctly you should then see an option for which apps you want to use with this account. Choose your preferred accounts including the option for Mail, then click on Done.

  7. The account should now be added. However, in most cases the e-mail might not yet be fully functional for receiving and sending mail.

    You will now need to select the account you added and choose the Advanced tab. You will now enter the correct ports and SSL settings to use for the account.

    Settings (If using IMAP and SSL):

    - Port: 993
    - SSL: Check box to enable.
    - Authentication: Choose Password as authentication type.

    Settings (If using POP and SSL):

    - Port: 995
    - SSL: Check box to enable.
    - Authentication: Choose Password as authentication type.

    Settings (If using IMAP and insecure):

    - Port: 143
    - SSL: Leave box unchecked to disable.
    - Authentication: Choose Password as authentication type.

    Settings (If using POP and insecure):

    - Port: 110
    - SSL: Leave box unchecked to disable.
    - Authentication: Choose Password as authentication type.

  8. Go back to the main tab and select the dropd-won next to Outgoing Mail Server (SMTP), then select the option for Edit SMTP Server List.

  9. Click the Advanced tab in the outgoing settings dialog. We will now set the settings for the outgoing port and SSL and click OK once complete.

    Settings (If using SSL):

    - Port: 465
    - SSL: Check box to enable

    Settings (If insecure):

    - Port: 587
    - SSL: Leave box unchecked to disable.

  10. Your account should now be added and setup to send and receive e-mail. If you experience any issues with sending or receiving e-mail a member of our team would love to assist you. When connecting to our support please provide any errors you are receiving, as well as screenshots of your existing account settings.

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