This guide is aimed to help users manage the credit card they have on file. The credit card on file will be used automatically on the due date for invoices set to the 'Credit Card' payment type.
If an account does not have a credit card associated with the account, or the card on file is expired or invalid, then any invoices that go unpaid can result in suspension for overdue payment.
To add or update the card on file:
- Access the URL of your client billing area. Use the link below to access unless you are a UK based customer, in which case click the link here.
- Once logged in click the Hello drop-down from the navigation menu, then select Manage Credit Card.
- If you already have a card on file you should see a preview of that card (last 4 digits of card and expiration date). In the Enter New Card Information Below section enter the newly desired card information and click Save Changes.
- The new card should now be set on the account and the card preview should show the information related to the card you have on file.